At Prevencia, we pride ourselves on offering our customers high-quality insurance policies for their property and vehicles here in France . Of equal importance is the quality of the support that we give our customers. When they email us or pick up the phone to ask for our advice or our help, we do the very best that we can. Some of our cusomers have expressed their thanks to us for doing just this. We think it's what makes us different.

What our customers say about our support with their car insurance:

Merci encore pour ton aide comme le habitude tu est rapide, efficace et vraiment gentil. Je suis touche que tu pense de moi sur mon anniversaire tu est quelcon forcement sympa. Merci encore
Bill (November 2019)
I am writing to express my approval of the excellent service I have had over a period of 5 or 6 years from Generali agence Prevencia for the insurance for my cars. The staff, based in Eauze, were always efficient and polite and by changing to Generali I saved over €600 for three cars previously insured by another company. I have no hesitation in recommending Prevencia to anyone looking for a car insurance cover.
Tim (December 2019)
Thank you so much Mireille. You have been extremely helpful through this process and I am very grateful for how quickly you have returned all my emails. We definitely will insure what we purchase with you.
Samantha (December 2018)
Bonjour, merci pour votre réactivité,si tout les dossiers était suivi par vous sa serai un réel bonheur. cordialement
Eric (August 2018)
Dear Ms Carrier, thank you for help in recovering the towing costs. I am very appreciative and note your comment about contacting the insurers first in case of a future need. Thank you !
Terry (june 2018)
Thank you for your help this morning, I was very upset and nervous and you were extremely helpful and kind.
Pauline (May 2018)
I would like to express my thanks for your professionalism & kindness in dealing with my accident claim over the last few weeks.
Bruce (May 2018)
je vous fait parvenir la facture de la nouvelle carte grise d’Estelle pour éventuellement un remboursement de votre part et je vous en remercie. des réception de la nouvelle carte grise je vous fais parvenir la photocopie. je voulais aussi vous remercier personnellement de votre efficacité ,votre gentillesse, et votre professionnalisme sur le dossier de ma femme, c'est dans ces moment la que je ne regrette pas de vous avoir fait confiance. très cordialement
Jose (May 2018)
Thanks so much for all your help. It is a pleasure to deal with such a professional and efficient organization.
Jane O. (January 2018)
The service has been exceptionally quick and professional; and, it solved what was looking like a very difficult problem for us. If we’d known about this service earlier, our life would have been considerably less stressful - advertise more widely!
Chris P. (January 2018)
Once again I would like to thank you for your time, attention and the help that you have given me in organising both the car and house insurance. The service you have provided to me has been absolutely first rate and I am very grateful as to how simple the whole process has been.
Anthony T. (October 2017)
Many thanks Mireille. This has taken such a long time for you to recover, many thanks for your perseverance here.
Victoria (August 2017)
Just a short note to let you know that garage CARROSSERIE DUPRAT completed the repairs on Thursday. They have repaired the car very well, with no sign that it was ever damaged. We are happy, both with the work done and with the friendly and efficient approach by the garage. Many thanks for your help in this and for ensuring that the process went so smoothly. We are very grateful.
Jeremy (December 2017)
I would just like to thank you for your help last week when I was unable to start my car. Initially the recovery centre could not find the record for either my car registration no or the contract no. However when I telephoned yourselves direct you were able to sort and arrange everything for me. Not only that, the recovery vehicle arrived within 40 minutes and got my car started. An excellent service so many thanks to everyone who helped.
Hilary (August 2017)
Although I haven't made many claims over my past 12-14 yrs with Generali (3 I think combined house & auto) I have always been satisfied with your business and dealings, and as always the English speaking element has facilitated matters! (although after 14 years we’re not too bad at French admin now!).
Eric (August 2017)
Thank you so much for your help and warm support on Monday when I phoned about the breakdown truck. Everything worked out fine and the garage was able to fit two new front tyres for us that afternoon.
Daphne (April 2017)
Thanks you very much for your helpful phone conversation this morning - and for sending on the documents I need. Your colleague Marion will confirm that it is a compliment when I say to you: "Your blood is worth bottling", an old Dublin phrase to express appreciation.
Leo (January 2017)
I should have emailed you anyway before now to thank you for your help and advice in connection with the windscreen replacement on our BMW. You kindly dealt with it quickly and efficiently. And if I was unsatisfied with your services I would be going elsewhere!
Nicholas (December 2016)
Thanks Mireille for the great job on the emergency Card last Friday, it was much appreciated.
Malcolm M. (August 2015)
Grands remerciements pour votre célérité.
Sue M. (April 2016)
Thank you also for all the help you have provided to us after the Accident. The hire car was OK. As well as all your other help. Many thanks. February 2016.
Ken and Pam A. (February 2016)
Thank you for your assistance since my accident, it is really appreciated by both of us, although it is not over yet. We would like to wish you a very merry Christmas and a happy new year. December 2015.
Frank & Lynn W. (December 2015)
Thank you a million times for all your patient help with my recent car accident. I feel that I really can't thank you enough. November 2015.
Daphne F-W. (November 2015)
Thank you for your kindness and professionalism, which you have demonstrated throughout these unfortunate matters. November 2015.
Stephen D. (November 2015)
En tout cas je vous remercie pour l'aide que vous avez me donner. November 2015.
Melvyn C. (November 2015)
It has again been a pleasure dealing with you and your company, and I will endeavour to use / recommend your services in the future. Thank you.
Kevin R
Thank you very much for all your help and understanding. It's been a pleasure to have such service.
Tim A
I thank you again for your excellent service. It has made all the difference.
Philip P
Nous voulons vous remercier pour tout ce que vous avez fait pour nous.
Steven G. (November 2015)
This is just to say ‘thank you’. Everything went off very well and we are now at home with a courtesy car from the Renault Garage. You were very kind to phone Renault and arrange this for me.
Daphne F. (October 2015)
Thank you for keeping us informed and your hard work in getting to this point.
Lynn A. (September 2015)
Thank you for continued great service.
Jeremy K. (August 2015)
You’ve been very helpful. I appreciate all you’ve done concerning this matter.
Tina B. (August 2015)
Thanks Mireille for the great job on the emergency Card last Friday, it was much appreciated. Thanks & Kind Regards
Malcolm M. (July 2015)
Thank you for all your help in this matter.
Patrick M. (August 2015)
I will, of course, send you the required documents in the post, and you can be sure we will insure our next car with you too . . . We will have a look this weekend, thank you for your support with this unfortunate incident.
Mark S. (August 2015)
Thank you for your recent email and for dealing with our claim so quickly.
Joanna K. (July 2015)
Thank you, you are extremely helpful.
Philip M. (July 2015)
Thank you for your helpful and speedy reply. Thank you for moving so quickly to what looks like an elegant solution. We are very grateful indeed for the speed, efficiency and creativity with which you have handled this matter.
Richard S. (June 2015)
Je tiens à vous remercier pour tous que vous faites pour nous, on l’apprécie beaucoup.
Irene H. (June 2015)
Many thanks for your competent handling of this whole unfortunate experience. You were a great help with sound advice and I am very grateful.
Andrea G. (June 2015)
I want to express the dear feelings I have for the way you handled my accident in the Netherlands! Thank you so much, you are a credit to the company! I spoke to the garage today and they promptly payed back the 270 euro's.
Hans M. (December 2014)
I would really like to thank you again for your assistance in this matter. You have made a totally unacceptable situation a lot fairer and easier to accept.
David M. (September 2015)

What our customers say about our support with their house insurance:

Dank. Ik weet niet zeker of alles nu is afgewikkeld, ik had in mijn agenda nog de juridische bijstand staan om die ook op te zeggen. Is dat inderdaad gebeurd? Het is altijd spijtig weer een aangenaam hoofdstuk te moeten afsluiten. Ik heb al die jaren met veel plezier met jullie gewerkt en dank jullie voor de vriendelijke maar tegelijkertijd professionele benadering en afhandeling. Nogmaals dank voor de hele prettige samenwerking,het allerbeste voor u en uw collegas.
Robert (December 2019)
Thank you for the completion of our compensation. We appreciate the efficiency of yourself and Generali in this matter.
Vivien and Michael (August 2018)
Dear Mireille, Thank you so much for your speedy response, as efficient as always! That is great news. I will ask a pool company to provide an estimate and solution . . .
Andrea (July 2018)
Bonjour Mirielle, Many thanks for your email.That's great news. I will send the signed document to the assessor tomorrow and let our builder know so that he can arrange to start the work as soon as possible. As ever, many thanks for your help, particularly in explaining the documents. Our French is so basic (ignorant Brisitsh, eh?); it is so useful to have someone who can make things clear for us. Best wishes
David and Fay (January 2019)
Many thanks in advance and thanks for the teams support over the years. It has been very much appreciated!
Curtis (March 2018)
Many thanks for all of your help with this matter. It has been an extremely difficult time for us; you have been very kind in the way you have dealt with us.
David and Fay (August 2017)
First of all let me thank you for all your help in this matter you have been wonderful. Would you also be as kind to let me know what days you are working as I would love to pop over and see you and thank you in person.
Lisa (November 2017)
Thank you for your prompt response and confirmation and thank you very much for all your assistance on handling this matter so professionally.
Jon (March 2017)
Thank you for responding so quickly to our problem. It is encouraging to know that steps can now be taken to cure our difficulty - perhaps we may be warm again some time next week!! Again, let me say “thank you” for your helpful advice - this is the first time we have found it necessary to make a claim in nearly 8 years.
Susan and John (January 2017)
Thank you Mireille, and thank you for the sweeties. I always feel so much clearer after my visits. I am too old to handle all this properl!
Nonie (October 2016)
Thank you very much for such a clear and helpful explanation. It can be a bit complicated with an unfamiliar system so very grateful for what you write. I will send off the document and await further developments. At least we can now organise the artisans.
Ian (October 2016)
It remains only for me to thank you very much for your patience, and your great help. I am most grateful to you.
Charlie M. (June 2016)
I just wanted to extend my thanks and appreciation for the visit of M. xxx on Thursday (date). His visit was particularly helpful. Would you please pass on my kindest regards for his courtesy, politeness and understanding?
Stephen D. (May 2016)
Merci pour votre cooperation et de règlement rapide.
Ruud J. (April 2016)
Thanks you SO much for this very full and understandable explanation. It makes alot more sense to me than anything I have ever got from AXA!!!
Frances S. (April 2016)
Thank you for all your help in this matter and the quick response to our claim.
Colin F. (March 2016)
Thank you for your precious time. I believe my Artisan and I both now understand your compensation offer better. THANK YOU SO VERY MUCH !! March 2016.
Phil S. (March 2016)
Once again, Mireille, thank you so much for your help and assistance. It is really appreciated. Well done !
Michael W. (January 2016)
Sending all the team at Prevencia a very happy christmas and thank you for all your help to us during 2015 - wishing you a very happy and successful 2016! December 2015.
Ingrid & John H. (December 2015)
Thank you for your prompt and full reply and for forwarding those links to me. Very helpful! December 2015.
Deborah W. (December 2015)
The money has now arrived in our account! We would like to thank you very much for your help and your patience in this matter, it is much appreciated! Grand "merci", and kind regards. November 2015.
Sigrid and John D. (November 2015)
I have found the quote process nice and easy and you have answered all my questions promptly. E-mail works well for me and I can see why I have seen so many recommendations online. I look forward to recommending your company to friends and family.
Christopher W
Thank you so much for all your help in this matter.
Andrew C. (October 2015)
With renewed thanks for your continuing help.
Charlie M. (October 2015)
I appreciate your help in this claim.
Graham S. (October 2015)
Thank you for your email of last week and for attaching the expert's report. I understood it perfectly as I read French so much better than I speak it. Also thank you for your advice regarding Mme X, but it was exactly as we had thought. Many, many thanks for your prompt and pleasant response to our claim.
Elaine M. (October 2015)
Many thanks for your helpful and informative message. I really appreciate your prompt action in this matter.
Michael W. (October 2015)
I hope that you will be able to act on our behalf and kindly secure some financial contribution from Generali in this particular case. Your intervention is much appreciated.
John D. (September 2015)
Merci pour votre réponse. Tout est clair et ce que vous avez proposé, c’est tres gentil. On est d’accord est nous vous remercions.
Theo S. (August 2015)
Thank you very much for all your help.
Malcolm M.
You have been very efficient thank you.
Robert L. (July 2015)
Thank you so much Mireille, for your patience and help . . . thank you so much for your consideration and efficiency! . . . Thank you so much for all your hard work on our behalf.
Deidre P. (April 2015)
Thank you very much for this - I couldn’t think how to get that information. Super-efficient as always!
Julia K. (February 2015)

Send us an email through our contact form.

Telephone us directly on: +33 (05 62 03 70 00).